1. Server Identification

2. About Matchpoint

Matchpoint is a management software platform for racquet sports centers, with personalized web and app experiences and a flexible system designed to adapt to the operational needs of each sports club.

Matchpoint es un software de gestión para centros deportivos de raqueta, con app y web personalizadas y un sistema flexible diseñado para adaptarse a la operativa de cada club.

3. Purpose of this mail server

This server is used to send legitimate emails related to the operation of the Matchpoint platform and its customer communications.

Este servidor se utiliza para enviar correos legítimos relacionados con la operativa de la plataforma Matchpoint y las comunicaciones con sus clientes.

• Booking confirmations / Confirmaciones de reserva
• Match notifications / Notificaciones de partido
• Password resets / Restablecimiento de contraseña
• Account alerts / Alertas de cuenta
• Newsletters / Boletines informativos

4. Recipient source and consent basis

Emails are sent only to users or customers who have a direct relationship with Matchpoint or with sports clubs using the platform.

Recipient email addresses are obtained through account registration, bookings, platform usage, direct customer interaction, or subscription to communications managed by the relevant club or service.

Los correos se envían únicamente a usuarios o clientes que tienen una relación directa con Matchpoint o con clubes deportivos que utilizan la plataforma.

Las direcciones de email se obtienen mediante registro de cuenta, reservas, uso de la plataforma, interacción directa con el cliente o suscripción a comunicaciones gestionadas por el club o servicio correspondiente.

5. Responsible organization

6. Technical and operational statement

This system is maintained and monitored to prevent abuse and unauthorized use. The sending domain is intended for legitimate platform communications and is operated by the responsible organization identified above.

SPF, DKIM and DMARC are intended to be configured for the sending domain as part of normal email authentication and deliverability controls.

Este sistema se mantiene y supervisa para prevenir abusos y usos no autorizados. El dominio de envío está destinado a comunicaciones legítimas de la plataforma y es operado por la organización responsable indicada arriba.

7. Direct contact for urgent matters

For urgent operational issues related to email traffic from this system, please use the telephone number listed above.

Para incidencias operativas urgentes relacionadas con el tráfico de correo de este sistema, utilice el número de teléfono indicado arriba.